2017 Program

The Users Summit's program format allows contractors and owners to come together for general sessions and networking functions as well as attend segment-specific breakout sessions where issues unique to the health care and industrial industries are addressed. View the 2013, 20142015 and 2016 Users Summit programs for information on past sessions. Join us!

Schedule of Events

    Wednesday, Oct. 18, 2017

    4 - 5 p.m.

    Happy Hour hosted by ABC National at the J.W. Mariott

    Thursday, Oct. 19, 2017

    12 p.m.


    12:30 - 1:45 p.m.

    General Session: Understanding the Impact of STEP on Overall Safety Performance

    Data collected from more than one billion hours of work provides empirical evidence that implementing Safety Training Evaluation Process (STEP) best practices can produce world-class construction safety performance. The best-performing STEP companies are 770 percent safer than the industry average.

    Speaker: Greg Sizemore, ABC Vice President of Health, Safety, Environment and Workforce Development

    1:45 - 2 p.m.


    2 - 3:15 p.m.

    Health Care Track

    Process Metrics: Measuring the Quantity and Quality of Professional Collaboration in the Construction Process

    Data and experience strongly confirm that the more collaboration between the different parties involved in the planning, design and construction of health care facilities, the better the outcome in terms of efficiency, cost effectiveness, quality and overall satisfaction with the final product. To maximize professional collaboration requires the companies and professionals involved to depart from the traditional adversarial posture. This session features a discussion of suggestions for identifying, measuring and maximizing the level of professional collaboration in the process.

    2 - 3:15 p.m.

    Industrial Track

    Stacking the Deck with the Safest Associates in the Industry

    Contractors and owners are feeling the same pressure to attract and on-board a safe, highly qualified workforce, ranging from top management to skilled craft professionals. As competition increases, the organizations that want to be at the top in terms of excellence in safety performance must ensure they effectively identify top safety performers and successfully close the deal. This highly interactive session will focus on what both contractors and owners are doing to “stack the deck” with respect to recruiting, onboarding and retaining highly motivated safety leaders at all levels of the organization; challenge what we think we know about workforce safety onboarding, training and performance; and facilitate the sharing of attendee experiences and ideas, including best practices from research by ABC, NCCER and others.

    Key discussion topics:

    · What is the current industry standard for locating and hiring associates that subscribe to a value system that puts safety first? Is the demand for skilled workers driving technical aptitude to trump previous safety performance?
    · What are the top firms doing to onboard quality associates, and orient them to the
    firm’s safety culture?
    · The short-service worker dilemma—tools for effective onboarding and continuous growth and development.
    · Is there data available to allow us to isolate and identify a prospective associate’s propensity to exhibit desired behaviors?  What are these behaviors?
    · We can provide training, but how do we ensure a prospective associate will do the right thing when no one is looking?  Is there a method to measure decision-making ability?
    · Outside-of-the-box ideas to prospective associate selection.

    3:15 - 3:30 p.m.


    3:30 - 4:45 p.m.

    Health Care Track

    Eureka! The Most Exciting and Surprising Product and Process Innovations in Health Care Construction

    Today’s top health care system owners discuss the most innovative approaches to solving the problems typically encountered in the planning, design and construction process. The examples discussed will be from actual project experiences within the last three years.

    3:30 - 4:45 p.m.

    Industrial Track

    Project Scopes: The Myth of Clairvoyance

    Conditions and constraints of the industrial market do not always allow for complete design documents or an extensive amount of time to plan a project. How clients and contractors collaborate to properly execute projects is critical to success. This panel of end users and contractors will discuss how they are currently addressing these issues and will provide insight on methods of continual improvement:

    · How can owners get the supplier/contractor involved earlier?
    · Benefits of joint scope development.
    · The budgeting hurdle: how to shorten or expedite
    the budget process to allow more planning time post award.
    · Listening to your suppliers…you hired them for a
    reason. The trust factor and its impact on bottom line.
    · Improving checkpoints in planning phase to ensure project is meeting expectations for all parties.
    · Best practices or successes

    6:15 - 7 p.m.

    General Reception

    7:15 - 9 p.m.


    9 - 10:30 p.m.

    After Party

    Friday, Oct. 20, 2017

    7 - 7:45 a.m.


    7:45 - 8:15 a.m.

    General Discussion

    Attendees process information from Day One and share learning and aha! moments.

    8:30 - 9:45 a.m.

    Health Care Track: Political

    Obamacare vs. Trumpcare: Health Care Legislative Developments and How They May Affect Construction

    Get an insider update on health care reform and how legislative changes may affect the planning, design and construction of health care facilities in the foreseeable future.

    8:30 - 9:45 a.m.

    Industrial Track

    Productivity Gains Through Workforce Programming and Continuous Improvement Processes

    Are you still doing things the same way you did them years ago and expecting improved results? What if you could flatten the learning curve by implementing proven methods and strategies to increase your team’s productivity? Learn how industry leaders proactively and systematically challenge the status quo to create efficiency metrics and improve productivity. An interactive discussion will engage the group in communicating insights on methods of continual improvement:

    · A new approach to workplace programming/planning that has been successful in the industrial segment
    · How to implement processes to drive continuous
    · Sharing of best practices   

    9:45 - 10 a.m.


    10 - 11:15 a.m.

    Health Care Track

    Don't Blink: How Technology is Changing the Construction Worksite

    Given the rate at which technology, automation and innovation are evolving, you may not be able to recognize the construction jobsite of the very near future. Construction professionals discuss the many new high-tech, automated, creative and innovative approaches to address the age-old challenges of health care construction jobsite.

    10 - 11:15 a.m.

    Industrial Track

    Improving Project Execution From the Owner's Perspective

    Industrial construction continues to face many challenges. The construction labor market continues to be depleted or scarce; creating an environment that impacts productivity and, often, relationships negatively. There are many owners committed to improving the industry and further developing relationships through proactive collaboration, which will ultimately lead to successful projects and stronger relationships. This interactive panel of end users will discuss how they are currently addressing industry issues and provide insight on methods of continual improvement:

    · Alternate contracting strategies, including integrated project delivery (IPD) and where it is being used in the industrial market.
    · Synergistic collaboration and how it improves safety, quality, schedule and project costs.
    · The real benefits of advanced work packaging, LEAN construction and modular/prefabrication, taking the time to systematically plan out the execution of the project.

    11:15 - 11:30 a.m.


    11:30 a.m. - 12:15 p.m.

    General Session: Economic Outlook

    Hear an economic forecast with a focus on the health care and industrial construction markets.

    Speaker: Anirban Basu, ABC Economist

    12:15 - 1 p.m.

    Wrap-up and Lunch